Agile Automotive Performance

On this page you can find comprehensive information about Establishment and car repair Agile Automotive Performance at 2209 Commerce Road #4 in Forest Hill, MD: opening hours, contacts, reviews and other information.

Contacts

Phone number:
+1 443-640-6131

Address:
2209 Commerce Road #4, Forest Hill, MD 21050
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Website:
agileauto.com

Types:
Establishment   Car repair  

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Reviews about Agile Automotive Performance

  • Michael Shipman
    Feb, 04 2018
    ★ ★ ★ ★ ☆
    I have been going to Agile for regular maintenance/upgrades off and on for around 2 years with no issues. The last time I was there I picked up my vehicle after a week or so of work. It was raining so I paid and left assuming there were no issues. I stopped at a gas station around the corner and noticed mechanic grease on the door and door handle of the drivers side of the car (car is white). That made me start looking at the whole car. I then noticed a boot scuff on the side skirt and a deep scratch on the front bumper. I called the shop and was told to bring it back so the counter help, owner and myself could look at it. I arrived back and my car was taken into the shop. They admited to the grease stains, cleaned and apologized yet denied the boot scuff and scratch. After a heated hour long back and forth the owner came into the lobby, accepted blame, took a photo of the damage and told me that he would get a repair set up and contact me so that I can drop the car off. This incident occured on 7/6/17. This review is being written on 8/12/17. I haven't heard from the shop since the minute I left. I understand accidents happen but own up to it. And then to never actually follow through and repair the damage that your shop caused? Not a good way to treat loyal customers.

    Update as of 8/27/17:

    The owner Hill contacted me and insisted on making the situation right. I attempted to refuse, just wanting to wash my hands of the whole incident but he was very adamant and apologetic. His attempt seemed very sincere so I returned my vehicle to Agile where he utilized a body shop with a high reputation to replace my front bumper cover as well as refinish and repaint the parts that would transfer between covers. His communication was very consistent with notifying me of the process and status until the car was ready for pickup. I picked the car up less than a week later and could not have been more pleased with the results. The bumper looks fantastic and the paint was matched 100% perfectly. Although this situation was miserable to start with, the efforts that Hill put forward to make it right really shows his character and dedication to customer happiness.
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